GlossaChatbot, tickets, and Kyberna in one ecosystem
GlossaFrom conversation to tickets and steered support
Build a knowledge-grounded chatbot; when follow-up is needed a ticket opens, your team handles it, and Kyberna steers operations — across website, Telegram, Bale, WhatsApp, and Eitaa.
- Chatbot, tickets, and Kyberna in one ecosystem
- Full ticket cycle: create, handle, close, reopen, CSAT
- Multi-channel notify and SLA for support teams
- Enterprise security, data isolation, and access control
Product Video Demo
Sample conversation
Hi, my order still hasn’t arrived—what should I do?
Hi! I’ll check the status. If manual follow-up is needed, a ticket is created here, your team replies, and you’ll get updates plus a satisfaction prompt after resolution.
≤ 1 second
Average Response Time
98%
Conversation Accuracy
Up to 80%
Cost Reduction
+235
Active Customers
Why Glossa?
Answers from your knowledge
Upload documents and knowledge so the chatbot answers from your real content—not guesses.
Tickets: a full support cycle
From auto-create to reply, close, reopen, CSAT, SLA, and customer notify—support is more than one message.
From chat to Kyberna
Conversations and tickets can flow into Kyberna so contacts, follow-ups, and next actions stay with your team.
Glossa conversation engine
Smart chat
Website widget and messengers—grounded in your real knowledge
Chat: the starting point of multi-channel support
Glossa unifies conversation on your website and messengers: answers from your documents, voice in and out, attachments, operational services, and a direct path to tickets and Kyberna when human follow-up is needed.
The chat experience
1
Install and brand
Place the widget on your site; align appearance, position, and the pre-chat form with your brand.
2
Smart conversation
Users ask; live answers come from your organizational knowledge—with voice, attachments, and helper actions.
3
Action and follow-up
Services run, requests are tracked, and tickets plus Kyberna step in when human handling is needed.
Website widget, fast to install
Activate with a simple embed; the hosted version stays easy to update.
Custom appearance and interaction
Tune panel position, colors, and open/close behavior to match your visual identity.
Pre-chat form
Collect essential user details once before the conversation starts for cleaner follow-up.
Answers from your knowledge
Feed documents and knowledge; replies are built from your real content—not guesses.
Live, streaming replies
Answers appear as a stream so the conversation feels fast and natural.
One bot, many channels
Reuse the same knowledge and personality on Telegram, Bale, WhatsApp, and Eitaa—no rebuild.
Voice input in the widget
Users speak; speech is converted to text and placed in the chat input.
Voice replies on messengers
On channels like Bale, voice input can get a voice reply with a chosen tone.
Image and PDF attachments
Users send files; images support preview (zoom/rotate) and PDFs join the conversation flow.
Services and operational flows
From chat to action: service forms, image and QR reading, internal system links, and pre-launch testing.
My requests and tracking
Users follow request status and support replies from inside the widget.
Feedback, quick replies, and notify
Like/dislike on messages, quick-reply buttons, and browser notifications for chat and ticket replies.
Glossa operations module
Kyberna
Steering support and administrative operations
Kyberna: your support and sales command center
Kyberna is Glossa’s operations layer: it turns bot signals into contacts, follow-ups, appointments, deals, and reports. AI proposes; you approve with one click.
How Kyberna works
1
Capture signals
Chats, tickets, ratings, and completed services enter the operations flow automatically.
2
Smart proposals
Tasks, follow-ups, deals, or contact updates are proposed with clear reasons and priority.
3
One-click approve
You decide; after approval, real records are created and assigned to the right owner.
Smart setup for any business
Based on your industry, fields, stages, and labels are proposed and applied with your approval—no rigid vertical templates.
360° contacts and follow-ups
Chat history, tickets, appointments, tasks, and AI next steps in one contact view.
AI suggestion tray
From complaints to purchase intent, Kyberna proposes work or deals—you approve or dismiss. Control stays with your team.
Appointments and booking
Schedule resources and appointments aligned with support and sales follow-ups.
Payments and debt tracking
Record payments, debt status, and debtor reports alongside contacts and deals.
Targeted bulk SMS
Message segments such as all contacts, open deals, or high-risk customers—with activity logged on the record.
Dynamic AI reports
Describe the report you need; Kyberna proposes the structure and runs it.
Sales, proformas, and contracts
Proformas, contracts, milestones, and performance metrics (OKR/KPI) in one flow with support.
Glossa support system
Tickets
A full handling cycle—from open to customer satisfaction
Smart tickets: the bridge from chatbot to your human team
When the bot alone isn’t enough, Glossa creates a ticket, assigns it to your team, and keeps the customer informed. Categories, SLA, multi-channel notify, and smart cause diagnosis—all in one flow.
How ticket handling works
1
Smart capture
Created from chat or the panel; category and department can be suggested or filled when possible.
2
Team handling
Owner, watchers, My tickets queue, internal notes, and public replies keep the team aligned.
3
Close with customer awareness
Reply-and-close, customer notify, reopen when needed, and CSAT after resolution.
Auto-create from conversation
When a topic needs human follow-up, a ticket is created in the background and enters support flow.
Clear lifecycle statuses
Open, in progress, waiting, resolved, reopened, and closed—with filters and a status path in the panel.
Public, internal, and close replies
Internal notes for the team, public replies to customers, and reply-and-close to finalize the case.
Smart reopen
If the customer messages again after resolution, the ticket can reopen automatically; final close stays controlled.
CSAT after resolution
Star rating and comment appear in the widget after resolve and are stored on the ticket record.
Tree categories + smart suggest
Build a two-level category tree; on auto-create, a fitting category can be suggested without overwriting staff choices.
Multi attachments and image preview
Attach multiple files; images support zoom and rotate in the panel and widget.
Notify customers on reply
When support replies, customers can be notified via SMS, Bale, in-widget, or browser push.
Departments, owner, watchers, queues
Route to a department, set owner and watchers, and work from the queue and My tickets views.
SLA and performance reports
Track response deadlines and first response with SLA policies; follow ticket summary and trends in reports.
Smart cause diagnosis
With a secure read-only link to business data, likely causes are analyzed and solution suggestions provided.
Aligned with Kyberna
Ticket create and status changes sync into contact records and Kyberna activities.
Chat capabilities at a glance
Full detail is in Smart chat; this is a compact overview.
Knowledge base & documents
Upload docs and files so answers are built from your real business content.
Website chat widget
Fast embed, pre-chat form, image/PDF attachments, and a panel for user requests.
Messengers
Go live on Telegram, Bale, WhatsApp, and Eitaa with the same knowledge and bot personality.
Voice conversations
Record voice in the widget, convert speech to text, and support voice replies on channels like Bale.
Tickets & human handoff
Auto-create, full handling cycle, CSAT, and customer notify—details in the Tickets section.
Services & system connections
Define service flows, connect internal systems, read images and QR codes, and test before go-live.
How to get started
From bot setup to tickets and Kyberna—a short, trackable path.
Upload knowledge and launch the bot
Prepare documents and channels so the chatbot answers from your real information.
Configure tickets and team
Set categories, departments, SLA, and reply notifications for your support team.
Operate with Kyberna
Conversations and tickets become follow-ups; monitor answer quality and team performance from the dashboard.
Working with Glossa
Discovery and scoping
We clarify channels, knowledge, and support process; then prepare bot, tickets, and Kyberna.
Configure, test, and launch
Set bot personality, ticket rules, and Kyberna flows; test thoroughly before public release.
Service and handling
The bot answers; complex tickets reach your team and customers stay informed on replies.
Continuous improvement
Use conversation analytics, ticket reports, and Kyberna to keep improving knowledge and process.
See Glossa, tickets, and Kyberna together
If you want smart conversation, ticket handling, and steered support in one ecosystem, talk to us today.
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